Contact Us

The 24/7-365 Support Center

The 24/7-365 IT Support Center is the first point of contact for many IT applications and services at the ICB team. We use the Remedy Action Request System to track Support Requests and to route issues to the appropriate IT support groups within ICBnet when necessary. We strive to resolve all IT issues in a timely manner.

How to Get Support

There are multiple ways to get technical assistance from the 24/7-365 IT Support Center, which is available every day. Without ( Saturday  )

Assist Online Request

Submit your issue to the 24/7 online by logging in to Assis with your Net ID and password. Instructions on how to use Assist are available here. If you are having an issue with Net ID or your password, you can submit a help ticket via our Web form. Your request will go directly into our service queue and be responded to on a first-come, first-serve basis.

Telephone Support:

Call the 24/7-365 IT Support Center at +880 19-2020-5456

                              Customer Care: +880-1918-388-377

Walk-In Support:

Visit the 24/7 IT Support Center located in Dhaka, Bangladesh-1207: Head Office the Concord Building (campus map) Room 207—1322 E. 1st Street (Katasur, Mohammadpur.). Plenty of metered parking is available in front of the building.

Note: Use your Cat Card to gain building admittance between 10 p.m. and 6 a.m.

Chat Support:

24/7 technical support via live chat allows you to speak with one of our many knowledgeable technical consultants. You also have the option of allowing our tech consultants to view your desktop to assist you.
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